Shipping Policy

Thank you for shopping with Luméva. We aim to provide you with the best shopping experience and ensure your orders arrive safely and on time. Please review our shipping policy below for information on processing, delivery times, and shipping conditions.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation message with tracking details when available.

2. Shipping Times

Estimated delivery times vary depending on your location:

  • United States & Canada: 5–12 business days

  • United Kingdom & Europe: 4–7 business days

  • Other International Orders: 10–20 business days

Please note: Delivery times are estimates and may vary due to customs delays, weather conditions, or other unforeseen factors.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

Once your order has shipped, you will receive a tracking link to monitor your delivery status.
Please allow up to 48 hours for tracking information to update after your package has been shipped.

5. Customs, Duties, and Taxes

International orders may be subject to import duties or taxes imposed by your local customs authority.
These fees are the responsibility of the customer and are not included in the product or shipping costs.

6. Lost or Delayed Packages

While we strive to ensure every package arrives on time, Luméva is not responsible for delays caused by shipping carriers, incorrect addresses, or customs processes.
If your order appears lost or delayed, please contact us with your order number, and we will assist you in locating it.

7. Incorrect Address

Please double-check your shipping address before completing your order.
Luméva is not responsible for packages delivered to incorrect or incomplete addresses provided by customers.

8. Damaged Items

If your product arrives damaged, please document the condition with photos and contact us within 7 days of delivery. We will evaluate the issue and offer a replacement or refund if applicable.

9. Changes or Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible.
Once your order has been shipped, we can no longer make changes or cancel it.

10. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our practices or carriers. The latest version will always be available on our website.